vapes australia — frequently asked questions

Browse the Vapes Australia catalogue, add items to your cart, click Checkout, fill in your shipping address and payment details, confirm your age and prescription, and submit. You'll get a confirmation email within seconds.

Vapes Australia accepts Visa, Mastercard, American Express, and PayPal. All payments are processed by our PCI-DSS compliant payment processor. We do not store card details.

Yes — Vapes Australia uses SSL encryption sitewide, PCI-compliant payment processing, and we never store card details. Plus our 30-day return guarantee and authenticity guarantee protect every purchase.

Vapes Australia is an online-only store. We don't take phone orders for security reasons, but our support team is happy to help you place an online order if you call us at +61 480 803 761.

Same-day weekday dispatch on orders placed before 2pm AEST. Standard delivery is 3-7 business days to most AU addresses. Express is 1-3 business days.

Yes — Vapes Australia offers free standard shipping on all Australian orders over $300. Below that, standard shipping is $9.95 flat.

Every Australian state and territory — NSW, VIC, QLD, WA, SA, TAS, ACT, NT. Vapes Australia does not ship internationally.

Yes — every Vapes Australia order ships in plain, unbranded packaging. The sender name on the courier label reads 'AV Australia' rather than 'Vapes Australia' for full privacy.

Yes — every product sold by Vapes Australia is sourced through authorised distribution channels. We scan authenticity codes on every batch and stand behind every device with a counterfeit guarantee.

Vapes Australia stocks 40+ brands including IGET, Alfakher Crown Bar, HQD, Gunnpod, Lost Mary, Vozol, RELX, Elux, Mr Fog, Serein, JNR, AliBarBar, Kuz, X-Qlusive and many more. See our full brand directory.

Most disposable vapes ship with a scratch-off authenticity code on the packaging. Scratch the panel and enter the code at the brand's official verification site. If verification fails, contact Vapes Australia immediately for a free replacement.

Yes — Vapes Australia operates within the TGA prescription model. Nicotine-containing vapes require you to confirm a valid Australian prescription at checkout. Non-nicotine products have no prescription requirement.

For nicotine-containing products, yes — Australian law requires a prescription. You confirm prescription status at checkout. Non-nicotine vape products are not subject to this requirement.

The Australian TGA permits up to 50mg/mL nicotine in e-liquid (with prescription). Most disposable vapes are capped at 20mg/mL (2%) which is the AU-compliant standard.

30-day returns on unopened products. Faulty or counterfeit devices replaced free of charge. See our full Returns Policy for details.

Contact info@vapesaustralia.com.au within 7 days of delivery with your order number and a short video/photo of the issue. We typically dispatch replacements within 1 business day of approval.

Once Vapes Australia receives and inspects your return (1-3 business days), refunds are processed to your original payment method. Bank processing typically takes another 5-10 business days to appear in your account.