Vapes Australia Returns
Vapes Australia stands behind every device we sell with a 30-day return guarantee on unopened products and a no-fuss replacement policy on faulty hardware. We want every Vapes Australia customer to be fully satisfied with their purchase.
Not happy with your Vapes Australia order? Return any unopened, unused product within 30 days of receiving it for a full refund. The product must be in its original packaging with all tamper seals intact. Original shipping fees are non-refundable.
If you receive a faulty or defective Vapes Australia device — for example a vape that doesn't fire, leaks before first use, or has a manufacturer defect — we'll replace it free of charge.
Contact us within 7 days of delivery with your order number, a description of the fault, and a short video or photo showing the issue. We typically dispatch replacement Vapes Australia devices within one business day of approval.
Every Vapes Australia product is sourced through authorised distribution channels. If you ever receive a product that fails its authenticity scratch-code check, we'll replace it free of charge AND give you a 20% credit toward your next Vapes Australia order as compensation for the inconvenience.
Customers are responsible for return postage on change-of-mind returns. For faulty or counterfeit Vapes Australia products, we cover return postage with a pre-paid Australia Post label.